Shipping Policy
Processing time
All Soul Garden Bath and Body products are handcrafted in small batches in Reno, Nevada. Most in-stock orders ship within 1–5 business days (excluding holidays). During launches, holiday season, or heavy production weeks, processing may take a little longer—if that happens, we’ll keep you posted.
Shipping rates & delivery estimates
Shipping costs are calculated at checkout based on package weight, destination, and selected shipping method. Delivery estimates shown at checkout are provided by the carrier and begin after your order ships.
Order tracking
When your order ships, you’ll receive a shipping confirmation email with tracking details.
Shipping address accuracy
Please double-check your shipping address at checkout. If a package is returned due to an incomplete/incorrect address, the customer is responsible for any reshipping fees.
Lost or delayed packages
Once a package is scanned as accepted by the carrier, delivery timing is outside our control. If your package is delayed or appears lost, reach out—we’ll help you troubleshoot and, when applicable, assist with a carrier claim.
Packages marked “Delivered”
If tracking shows a package was delivered but you can’t locate it, please check around your property, with neighbors, and with your local carrier office first. If it still can’t be found, contact us and we’ll do our best to help—but we can’t guarantee replacement for packages marked as delivered.
Damaged in transit
If your order arrives damaged, contact us within 48 hours of delivery with:
- your order number
- photos of the damaged item(s)
- photos of the shipping box/packaging
We’ll make it right with a replacement or store credit when appropriate.
Where we ship
At this time, we ship within the United States only.
Local pickup (Reno, NV)
Local pickup is available when offered at checkout. If you choose local pickup, you’ll receive an email when your order is ready, along with pickup instructions. Please bring your order confirmation when you arrive. Pickup available Tue–Sun, 11am–5pm. We may step away briefly during the day—if you want to guarantee a quick handoff, reply to your pickup email and we’ll coordinate a time.
Returns & Refunds
Because many of our products are personal care items, we have to keep returns limited for hygiene and safety.
Bath & body products (soap, lotion, scrubs, bath bombs, etc.)
For hygiene reasons, we do not accept returns or exchanges on bath/body products once they’ve been delivered.
If your order arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery and we’ll take care of you.
Candles & non-personal-care items
Unused, unburned candles and non-personal-care items may be eligible for return within 14 days of delivery. Items must be in original condition and packaging.
- Return shipping costs are the customer’s responsibility.
- Original shipping fees are non-refundable.
- Once your return is received and inspected, we’ll issue a refund to the original payment method (or store credit, if preferred).
Sale items & limited editions
All sale items and limited editions are final sale, unless they arrive damaged or we sent the wrong item.
Damaged in transit
If your order arrives damaged, please contact us within 48 hours of delivery with:
- your order number
- photos of the damaged item(s)
- photos of the shipping box/packaging
We’ll make it right with a replacement or store credit when appropriate.
How to request help
Email us at soulgardenbathandbody@gmail.com with your order number and what’s going on. We’re a small business, and we genuinely want you to love what you receive.
Handmade Variation
Because our products are handcrafted in small batches, each item may vary slightly in color, pattern, and finish.
- Soap: Because each batch is handmade, color and swirl patterns may vary slightly from bar to bar.
- Concrete candles/vessels: Concrete vessels may include subtle variations and natural character from the casting process. These differences are normal and part of what makes each piece uniquely handmade.
Privacy Policy
What we collect
When you place an order, sign up for emails, or browse our site, we may collect:
- contact information (name, email, shipping/billing address)
- order details (items purchased, transaction information)
- device and browsing info (IP address, browser type, pages visited) via cookies/analytics
How we use your information
We use your information to:
- process and fulfill orders
- communicate about your order (confirmations, shipping updates, support)
- improve our website and customer experience
- send marketing emails only if you opt in (you can unsubscribe anytime)
Payments
We do not store your full payment information. Payments are processed through secure third-party payment providers.
Who we share information with
We share only what’s necessary with trusted service providers to run our business, such as:
- payment processors
- shipping carriers
- email marketing services (if you subscribe)
- analytics tools (to understand site performance)
We do not sell your personal information.
Cookies & analytics
Our website uses cookies and similar technologies to support site functionality and help us understand traffic patterns. You can disable cookies in your browser settings, though some features may not work as intended.
Your choices
- You can opt out of marketing emails at any time via the unsubscribe link.
- You can request access to, correction of, or deletion of your personal info (subject to legal/accounting requirements) by emailing [YOUR EMAIL].
Data retention
We retain order information for tax, accounting, and customer support purposes. Email subscribers can unsubscribe at any time.
Contact
Questions about privacy? Email us at: www.soulgardenbathandbody@gmail.com.
Effective date: January 25, 2026
Candle Safety & Care
Candles are cozy, but they’re also an open flame—please burn responsibly.
Before you burn
- Trim the wick to ¼ inch before each burn.
- Burn on a stable, heat-safe surface away from drafts.
- Keep away from anything flammable.
While burning
- Never leave a burning candle unattended.
- Keep out of reach of children and pets.
- Do not burn longer than 3–4 hours at a time.
- If the flame gets too high, smokes, or the jar becomes excessively hot, extinguish the candle and allow it to cool.
When to stop
Discontinue burning when approximately ½ inch of wax remains.
Liability
Soul Garden Bath and Body is not responsible for damage or injury caused by improper candle use or failure to follow safety instructions.
Product Use Disclaimer
Our products are made for external use only unless clearly labeled otherwise.
- Always review ingredient information and discontinue use if irritation occurs.
- Avoid contact with eyes.
- If you have sensitivities, allergies, or are pregnant/nursing, consult your healthcare provider before use.
- These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease.